Shipping

What is the delivery time?

Once the payment is received, the dispatch time will be 5 working days. Once the product has left our facilities, the normal transit time is from 7 to 10 working days. The transport time varies greatly and is difficult to control due to many factors: Place of delivery, local holidays, customs, etc.

If we cannot meet this delivery time, we will contact you.


How is the product shipped and received?

Mezzanines are shipped in boxes by an external company in a lorry with a tail lift that enables the box to be unloaded to the ground (at street level at the customer’s address).


How is the package and what are its dimensions?

Depending on your order you can receive different packages: One box for the mezzanines of the S and M ranges or two boxes for L mezzanines.

Length: 239 cm

Width: 112 cm

Height: 54 cm

The stairs can share the box with the mezzanines if the are purchased at the same time or you can have a separate box for the stairs. Check the stairs section.


How do I get the product up to my home?

Don't be alarmed by the total weight of the product, the components are light and manageable, so you can move them easily and take them up in the lift.  The heaviest components are the primary beams from the L range (39 kg), the rest of the ranges are considerably lighter (12kg).  The floor panels are very light and fit in any lift. No component is more than 2.4m long and therefore, fits in most lifts.


Can I hire a service to take the material up to my home?

In most cases, you can.


Is it delivered on Saturdays?

No


Is it delivered in metropolitan areas such as Madrid/ Paris/London?

Yes


How much are the shipping costs?

Zone A: free shipping for orders over 850€. For lower orders, the shipping charges will be calculated during the order placement, just before paying (see table)

 

Countries in zone A: Spain (except Canary Islands, Balearic Islands, Ceuta and Melilla), Portugal, France (except islands and overseas territories), Andorra, Belgium, the Netherlands, Denmark, Germany, Austria, Hungary and the United Kingdom.

 

Zone B: The shipping charges are variable. See table.

 

Countries and areas in zone B:Switzerland, Slovenia, Slovakia, the Czech Republic, Croatia, Montenegro, Macedonia, Yugoslavia, Bosnia-Herzegovina, Bulgaria, Romania, Poland, Norway, Sweden, Estonia, Latvia, Lithuania, Belarus, Ukraine, Russia, Ireland, Canary Islands, Balearic Islands, Ceuta and Melilla…..

 

Countries where the sales are made through exclusive dealers:

 

Italy: https://www.svelt.it/it/prodotti/soppalchi-e-accessori

Finland: https://www.omahalli.com/

Hong Kong: https://www.mezzanineshongkong.com/

Singapore: https://www.mezzaninessingapore.com/

United States: https://www.mezzaninesonline.com/

 

Do you want to be a Tecrostar dealer?

Do you want to be installer?

 

Rest of the world: Tecrostar reaches all around the world. If you are interested, ask the International Trade department since the conditions may vary depending to the distance to our facilities.

Shipping cost

What if the access to the delivery address is complicated? 

Sometimes, the carrier cannot access to point of delivery due to an extremely narrow street or any other difficulty. In such cases, the carrier cannot do the delivery with the usual truck and he may need to use a different vehicle or extra support. If the carrier considers that the point of delivery is complicated, request a quotation. If you don’t inform in advance that the access is complicated, the delivery will be paralysed until you pay the extra cost.