Self Adhesive Vinyl Planks Merbau Exotic

How much is the shipping cost?

Zone A: Delivery is free (only when total amount exceeds 700€). Countries: UK, Spain (except Canary Islands, Islas Baleraes, Ceuta, Melilla), Portugal, France (except islands and Overseas Territories*), Andorra, Belgium, Holland, Denmark, Sweden, Germany, Austria.

Zone B: Shipments cost about 225 euros. Countries: Switzerland, Slovenia, Slovakia, Czech Republic, Croatia, Montenegro, Macedonia, Yugoslavia, Bosnia-Herzegovina, Bulgaria, Romania, Poland, Finland, Norway, Estonia, Latvia, Lithuania, Belarus, Ukraine, Russia, Ireland, Spain Islas Baleares, Canarias, Ceuta and Melilla...

Rest of the world. Ask Tecrostar, since this may vary depending on the distance.

What is the delivery time?

For products in stock (white and black), once placed the order the delivery time will be approximately 7 working days.

During our holiday seasons, August, Christmas and Easter, there might be delays in the shipping of the orders.

We inform our customers that TECRO subcontracts the delivery service of its TECROSTAR products. We work together with top international companies, in order to deliver every single order on time and in the best possible way.  However, TECRO cannot take charge of economic compensations which arise from the delivery service of its products.

In any case, TECRO will provide support and coverage as far as possible, so that delays do not occur. In the event of a delay, the delivery service provider  will take care of the situation.

How is shipped and received the product?

Mezzanines are shipped in boxes by an external agency. Products are transported in a truck with a raising platform that allow to unnload the box to the ground (to the building entrance in the street) 

The characteristics of the Tecrostar packages are:

• Full T8 Mezzanine Tecrostar KIT: 240 cm x 113 cm; Height = 48 cm; Weight aprox. = 360 kg.
• Full T15 Mezzanine Tecrostar KIT: 240 cm x 113 cm; Height = 63 cm; Weight aprox. = 650 kg.
• Full T30 Mezzanine Tecrostar KIT: 2 packages of 240 cm x 113 cm; Height = 63 cm; Weight aprox. = 1550 kg (2 x 775kg each package)

How do I upload the producto to my flat?

Do not be scared by the total weight of the product, the pieces are light and handy, so you can easily move them and upload them in the elevator. The heavier pieces are the structural wooden boards (34kg - 2 x 0,9m) that form the floor of the mezzanine. For its handling we recommend 2 people, although the panels fit easily into any elevator.

Can I hire service for upload the material to my flat?

In most cases it is possible. 

What if the access to the delivery address is complicated? 

Sometimes, the carrier cannot access to point of delivery due to an extremely narrow street or any other difficulty. In such cases, the carrier cannot do the delivery with the usual truck and he may need to use a different vehicle or extra support. If the carrier considers that the point of delivery is complicated, request a quotation. If you don’t inform in advance that the access is complicated, the delivery will be paralysed until you pay the extra cost.

Is it delivered on saturdays?

No.

Is it delivered in metropolitan areas as the region of Paris?

Yes. 

You can choose the payment method you prefer:

• Bank Wire: 100% in advance.
• Paypal, (2% extra cost) with payment guarantees offered by this firm.
• Credit card: remember to adapt the maximum daily use of your card before purchasing any product.
• Cash on delivery: with a deposit of 150 €, you can pay the rest when the product arrives at your home, with a surcharge of 5%, due to the cost of the transporter by reception that amount.
• By check (cheque): to be collected after 30 days. As soon as we receive your order, our staff will contact you to send a messenger who picks up your check and bring it up to our facilities within the maximum safety. Once the check is received, your order will be shipped.
• Companies: you can contact with our administration department on payment for companies.