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How do I cancel my order?

It is possible to step back from the purchase made, anytime:

  • If the order cancellation is made before the shipping, the full amount will be refunded. The customer must bear the return costs that correspond with the way of payment in which the order was placed.

  • If the customer wants to return the items once they have been dispatched (they have already left our facilities), the order will be refunded deducting the costs incurred for that expedition and its return.
  • If the goods have been already received, there are 14 natural days to make the return. The customer will received the full amount except the expenses related to the way of payment in which the order was placed. Moreover, the customer must bear the return costs (consult Tecrostar staff about these return costs, since they depend on the weight of the order).

Before giving the items back, we need to check that the package is in good conditions. To this end, the customer will have to send us as many pictures as needed so that we can check the integrity of the material.

To make the cancellation and to send the required pictures, send an email to tecrostar@tecrostar.com ordering the order cancellation with its order number or phone us to 020 3695 5553.